Privacy explained plainly.

Maimun Supplies LLP is responsible for deciding how personal information collected through this website is used. References to “Maimun”, “we”, “us” or “our” in this policy refer to Maimun Supplies LLP.

Privacy questions and requests can be sent through the Contact page or to info@maimun.com.

The information collected depends on how you use the website. You can browse much of the catalogue without creating an account.

• Identity and contact details such as name, email address and phone number.
• Business details such as company name, business type, KRA PIN where voluntarily provided, service area and distributor experience.
• Inquiry details including selected products, quantities, notes, destination, delivery or collection preference and related correspondence.
• Account information including verification status and a securely processed password.
• Product reviews and other information you choose to submit.
• Technical and security information such as IP address, device or browser information, timestamps and activity needed to protect and operate the service.

Most personal information is provided directly when you create an account, submit an inquiry, contact Maimun, leave a review, apply to become a distributor or communicate with the team.

Limited technical information is generated automatically when the website handles a request, maintains a secure session, records security events or prevents spam and abuse.

Maimun uses personal information only where there is a relevant purpose and an appropriate legal basis under applicable law.

• To respond to product, contact, bulk-support and distributor inquiries.
• To create and manage customer accounts and verify email addresses.
• To review requested products, prepare quotations and coordinate confirmed supply.
• To send transactional messages about accounts, inquiries and fulfilment.
• To provide customer support, handle complaints and maintain business records.
• To prevent fraud, spam, unauthorised access and other misuse.
• To comply with legal, tax, regulatory and dispute-resolution obligations.
• To improve the reliability and usability of the website using appropriate operational information.

Depending on the context, processing may be necessary to take steps at your request, perform a confirmed agreement, comply with a legal obligation, pursue a legitimate business or security interest, or act with your consent.

Where consent is relied upon, you may withdraw it for future processing. Withdrawal does not make earlier lawful processing invalid and may not apply where another legal basis requires or permits continued use.

The website uses essential session and security technologies needed for functions such as login, form protection, cart continuity and customer preferences. Disabling them may prevent parts of the service from working correctly.

The current website does not include advertising pixels or online payment tracking. If optional analytics or marketing technologies are introduced, this policy and any required notice or choice mechanism should be updated before use.

Maimun does not sell personal information. Limited information may be shared where reasonably necessary with trusted providers that support hosting, security, email, communications, professional advice, fulfilment or other business operations.

Information may also be disclosed where required by law, a valid legal process, a regulator, or to establish, exercise or defend legal rights. If the business or relevant assets are reorganised, information may transfer subject to appropriate protection.

Some technology or communication providers may process information outside Kenya. Where that occurs, Maimun will use an applicable legal mechanism and reasonable safeguards required for the transfer.

Personal information is kept only for as long as reasonably necessary for the purpose collected, account administration, customer support, security, record keeping, legal compliance and the resolution of possible disputes.

Retention periods can differ by record type. Information may be deleted, anonymised or securely restricted when it is no longer required, subject to backup cycles and legal obligations.

Maimun uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. These include access controls, secure authentication practices, logging and protective website controls.

No internet service can promise absolute security. You should protect account credentials, use a secure device and contact Maimun if you suspect unauthorised account activity.

Under applicable Kenyan data-protection law, you may have rights to be informed, request access, seek correction, object to certain processing, request restriction or deletion in applicable circumstances, and ask about portability where it applies.

Maimun may need to verify your identity before acting on a request. A request may also be limited where the law permits or requires information to be retained.

• State the information or account concerned and the request you want Maimun to consider.
• Use the email or phone number associated with the relevant record where possible.
• If a concern is not resolved, you may have the right to complain to Kenya’s Office of the Data Protection Commissioner.

The website and business inquiry services are intended for adults and authorised business users. Maimun does not knowingly seek account or inquiry information directly from children through the website.

Links to maps, WhatsApp or other external services take you to providers with their own privacy practices. Review those practices before submitting information to the external service.

This policy may be updated when the website, business process, providers or legal requirements change. The updated date at the top of the page identifies the current published version.

Material changes should be communicated through an appropriate website notice or other reasonable channel where required.